Personalized, step-by-step plans to help you and your toddler or baby sleep
A Personalized Sleep Plan®, a detailed guide with specific action steps created just for your family, helps you take the guesswork about what to do next.
If you long for a good night’s rest, your baby or toddler is waking in the middle of the night, and you are wondering how to get baby to sleep through the night and take longer naps, you are not alone. Thousands of families worldwide visit The Baby Sleep Site® each month to find the baby sleep help they need and we’ve been here to help over 10 years now since 2008.
With the help of our trained, expert baby sleep consultants, there is no need to wade through stacks of baby sleep books or to struggle unsuccessfully to help your child sleep. Instead, tap into 10+ years of experience today! Our team will create a Personalized Sleep Plan® that’s guaranteed to help your toddler or baby learn good sleep habits, be put to sleep easier, and stay asleep.
Our team of caring, compassionate baby sleep consultants and toddler sleep experts are at your disposal to ask and to answer any questions you may have as you’re sleep training baby such as: What are your goals for your child’s sleep? What can you do RIGHT NOW to help your family sleep better? What sleep training method is right for your baby’s temperament and should you leave the room? How many night feedings are reasonable? Are your expectations realistic? We guarantee you judgment-free, personalized, and holistic support tailored specifically to your child’s personality and your parenting style.
Because we know you have a busy schedule, we make it convenient and easy for you to communicate with our baby sleep consultants by offering email, phone, and Zoom/Skype support in a variety of options designed to suit just about every situation and budget. Don’t drag yourself through another sleepless night or another bleary-eyed day. Instead, get the sleep help you need right now with The Baby Sleep Site!
Better Sleep as Easy as 1-2-3!
Select a services package that suits your style of communication and desired level of support then receive an e-mail with login credentials and a link to book your phone consultation (if applicable).
Log in to your Sleep Helpdesk account and complete an online questionnaire that takes ~20 minutes (not necessarily in one sitting), and book your phone call (if applicable).
Connect with your dedicated Sleep Consultant, receive your Personalized Sleep Plan®, and implement your plan with help and support along the way.
E-mail Consulting Options for New Clients
There are some parents who are more detail-oriented, have a lot of questions when it comes to sleep training baby, and/or need more support as they make changes. For those families, our unlimited email consulting option may be the best fit. Our unlimited e-mail option is designed to give you detailed and more real-time guidance during the height of sleep coaching your baby or toddler. We’ve had many parents share that the extra accountability the unlimited e-mail option provides helped them immensely to reach their goals. And, having confidence you can ask a question that will be answered within 24 hours helps give you the comfort your sleep consultant is with you every step of the way!
There is no right or wrong package. Always know that no matter what package you choose, changes can be made at any time. We are here for YOU to help you be successful and sometimes you don’t know what type of support you need until you’re in the process. Just get started and we’re happy to make adjustments along the way!
Super Sleeper E-Mail Package
Save $60!
- A holistic evaluation of your history by a Baby Sleep Site® trained sleep consultant
- A Personalized Sleep Plan®
- A Day-by-Day action plan, if applicable
- Sleep log analysis, if applicable
- Includes four (4) follow-up consultation sessions via e-mail to be used within 6 months from date of purchase (add-ons available — see below)
- This option is great for families looking for clear direction to reach your sleep goals and want someone in your village to answer questions via e-mail as you work through your plan with your child and/or you expect upcoming changes may disrupt sleep
30-day Unlimited E-mail Package
Popular
Save $100!
- A holistic evaluation of your history by a Baby Sleep Site® trained sleep consultant
- A Personalized Sleep Plan®
- A Day-by-Day action plan, if applicable
- Sleep log analysis, if applicable
- Thirty (30) days of unlimited e-mailing answered within 12-24 hours, including weekends
- Your 30 days start once we send you your plan
- Unlimited e-mailing can be paused once per package for illness, travel, etc. and resumed within 30 days
- 30% OFF Add-On Packages or Time Extensions when purchased prior to package expiration
- This option is great for families who have several sleep challenges, a lot of detailed questions, more persistent children, and/or would like to have more real-time support
Comprehensive Sleep Consultation and Support Package
Save $130!
- A holistic evaluation of your history by a Baby Sleep Site® trained sleep consultant
- A Personalized Sleep Plan® or Executive Summary (your choice) that includes a Day-by-Day Plan, Schedule, and any specific recommendations for your family
- One-hour (60 minutes) initial telephone consultation
- Sleep log analysis, if applicable
- Thirty (30) minutes of follow-up phone time to be used within 6 months from the date of purchase (can be split into two calls)/li>
- Thirty (30) days of unlimited e-mailing answered within 12-24 hours, including weekends
- Unlimited e-mailing can be paused once per package for illness, travel, etc. and resumed within 30 days
- 30% OFF Add-On Packages or Time Extensions when purchased prior to package expiration
- Your consultation’s end date is adjusted once you complete the initial phone consultation and we send you your plan
- Optionally choose your Senior Sleep Consultant, including the opportunity to work directly with Nicole Johnson, Founder and Lead Sleep Consultant and our other consultants with backgrounds in lactation, nutrition, special needs, and more.
- This option is great for several sleep challenges, spirited children, very detailed parents who may have a lot of questions and/or who prefer to talk on the phone as well as e-mail
Our Promise to Your Family
Sleep deprivation is a bad thing for both you and your baby. At The Baby Sleep Site, we know it can be confusing, intimidating, stressful and frustrating to establish healthy sleep routines with a little one. When your family works with one of our sleep consultants, you’ll know that you’re not in it alone and that the solutions you’ll be recommended are unique to your family and don’t include dangerous sleeping pills or medications, but rather holistic remedies. We guarantee our support. We pledge to give you all of the holistic, personalized help that you need for as long as it takes to meet your sleep goals. You’re just a few clicks away and we look forward to serving your family soon!
Reviews
-Dani Ryan, Mountain View, WY, merakilane.com
-Dr. Carolyn Nichols, Pediatrician, Long Beach, CA
Frequently Asked Questions
How do e-mail packages work and how long do I have to use my services?
After you purchase your package, your sleep consultant will do a complete profile of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action with you.
Once your sleep coaching is underway, you can use your follow-up e-mails to ask further questions as needed. And, your purchased emails and/or phone consultations are available to you for six (6) months after the purchase date. This gives you plenty of time to sleep coach at your desired pace with the option to save some of your emails/phone time for future sleep issues that may arise. Many parents choose to save one or two consultations for future sleep problems, like a sleep regression, schedule change, life change, or teething, that they know may arise later.
How does unlimited emailing work?
Our unlimited email consultation packages are popular among parents who want focused attention for a predetermined amount of time. Whether you think you will need support during a transition phase or are looking to establish long-term consistency in your baby’s nighttime habits, these email packages offer a cost-effective way of getting all the advice you need.
The Details:
- After you purchase your package, you will complete an online questionnaire that takes about 10-20 minutes and your sleep consultant will do a complete profile of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action for you.
- Responses are given as promptly as possible, usually within 12-24 hours, depending on time of day and respective time zones, and you will receive limited responses on the weekends from an on-call sleep consultant.
- Clients who require an initial assessment or Personalized Sleep Plan® will get one within 1-2 business days and the end date will be adjusted accordingly.
- Unlimited packages can be paused once per package for a maximum of 4 weeks in the event of illness, traveling, etc. Please discuss any special circumstances with your expert sleep consultant, and we will strive to accommodate you. We know life happens.
- Unlimited e-mail clients will receive an automatic additional 30% off another sleep package, if needed, when purchased prior to expiration. Just click ‘Purchase Services’ while logged in to the The Baby Sleep Site® Helpdesk and the discount is automatically applied.
Please Note: We are only able to take a limited number of new clients each month for our unlimited e-mail packages. If you see ‘waiting list’ instead of a purchase button, please e-mail our Client Relations Team to be contacted when we have an opening.
I’m breastfeeding – is the sleep help you offer breastfeeding-friendly?
Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, over supply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.
Will you just tell me to let my baby or toddler cry it out like other sleep trainers or programs?
Absolutely NOT! In fact, I would estimate that 95% or more of our clients do NOT let their child cry it out and if it’s not part of your philosophy as a parent, we won’t recommend it (it won’t work anyway). While we can't promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried Cry It Out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.
One thing we hear from families who have worked with other sleep consultants before finding us is that once the other sleep consultant's one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 10 years of experience with tens of thousands families. We understand that each baby is truly unique and thus utilize many different methods that fit different personality types.
Would you like to learn more about our methodologies and philosophies before you get started? Please set up a free 15-minute evaluation TODAY!
When can I expect a response?
- Quality is very important to us and we know it’s important to you too! Because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). Personalized Sleep Plans® are completed within 2-4 business days, on average, depending on demand. Therefore, we recommend you sign up sooner rather than later and don’t wait until you are “at your wit’s end.” If you are already there, sign up today! If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please click to add this in your shopping cart when purchasing, or if you forget, please log in to your Helpdesk account and click "Purchase Services" to select expedited processing or contact Client Relations once you purchase a package and we'll be happy to help!
- All other emails are answered in order of receipt, within 2 business days, similar to "making an appointment." If you prefer faster response times, please consider an unlimited package (see below).
- E-mail is answered in the order of receipt, but unlimited e-mail clients are given higher priority due to the higher level of service, including some availability on weekends. Unlimited responses are given as promptly as possible, usually within 12-24 hours, depending on the time of day and respective time zones.
Get personalized help for your child's sleep right away - purchase your personalized consulting package today!
How do I get help for a sibling?
Many of our families have sleep challenges across multiple children. You are not alone! We have several options for you to add siblings to your account.
For twins or multiples, unlike buying multiple car seats, high chairs, etc., you just have to pay a one-time Twin fee for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!
For siblings, you can opt to receive an Express Sleep Plan® for one child in addition to the Personalized Sleep Plan® for the other, which is already included in your consultation package. We recommend the Personalized Sleep Plan® for the child with more complex sleep problems.
If you’d like a Personalized Sleep Plan® for a sibling (instead of using the Express Sleep Plan®), rather than purchase a separate package, can receive a Personalized Sleep Plan® for the sibling, too, with just one Sibling Add-On package.
For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one e-mail consultation, but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.
To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or add later, by logging into your Helpdesk account, then click on “Purchase Services” and click the “Siblings” tab in order to choose your sibling package.
Who will be writing my Personalized Sleep Plan®?
Service is a top priority at The Baby Sleep Site® and our primary goal is to provide you with a high-quality Personalized Sleep Plan®, sound advice, quick turnaround, compassion, and support. Unlike other sleep consultants out there who go through just a few weeks of research and training, our sleep consultants go through extensive hands-on training for over 300 hours over a 3-6 month training period using our proprietary training program on The Baby Sleep Site® methodologies, philosophies, and processes.
In addition, each sleep consultant works directly with the whole team (including Nicole Johnson, our founder), so we can continually consider different and unique perspectives as well as tap into the various backgrounds we each bring to the table. In our professional experience and opinion, sleep consultants should not work alone. With that in mind, we have made it a point to round out your “village” with sleep consultants who have varied backgrounds including pediatric nutrition and nursing, diet, psychology, family law, Lactation Consultants, Licensed Social Workers and counselors, as well early intervention and special education for families with children with special needs. You don’t just get one sleep consultant, but a well-rounded team at your disposal. Together, we have decades of experience, and The Baby Sleep Site® has been proudly serving families since 2008!
Once you connect with your sleep consultant, you will most likely always have that sleep consultant, except, of course, for those times when "life happens," then another sleep consultant will step in to serve you. You don't have to worry about not receiving a consistent response to your need. As founder and president of The Baby Sleep Site®, I, Nicole Johnson, am the lead sleep consultant and have full faith in my team. All sleep consultants work directly with me to give you the very best service and attention. I'm always available if ever you'd like another set of eyes on your situation. Simply ask! We are here to serve you!
Is my purchase secure & guaranteed?
All purchases on The Baby Sleep Site® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.
We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.
Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete
for details regarding refunds.Do you work with families in my country?
Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.
What if I Choose the Wrong Package? Or I Need More Help?
If you are worried about buying the ‘wrong’ package, please don't be. If you ever feel you need something different than your purchase, please reach out to us and we’ll be happy to offer an exchange, upgrade, etc. We’re very flexible and here to help in the way that works best for you! If you use up your package, or your services expire, you do NOT need to start over and purchase another 'new client' package, either. We have many special add-on packages designed just for returning clients. We have featured a few add-on options on this page but we have others, too. Sometimes you don’t know what you need until you need it, and please be assured that we’re here to help!
Would you like us to help you select a package based on your specific goals? Please set up a free 15-minute evaluation TODAY!
Do you work on weekends?
Yes! We understand that baby sleep questions aren’t limited to Monday through Friday, so neither is our help and support. But in an effort to maintain the best work-life balance for your consultant, weekend e-mail replies and phone consultations aren’t always within our standard turnaround time, and e-mail sent after 12 p.m. EST Thursday may be answered on the following Monday. Unlimited e-mail clients will receive weekend responses from the sleep consultant working that weekend, who may or may not be your regular sleep consultant. What can we say? We each try to give our own families some time on the weekends. We know you understand!
Why do I need a sleep consultant and how can I fit it into my budget?
Hiring a sleep consultant is expanding our ever-shrinking "village" these days. Based on feedback from many happy clients, we would like to share 7 Reasons to Hire a Sleep Consultant by clicking here. Our sleep consulting prices reflect the time and personal attention our consultants spend working with each of our clients as well as the expertise and experience of our consulting team. While it might seem tough to justify spending money on baby sleep support, many parents tell us that they view hiring a sleep consultant as similar to hiring a pediatrician or a doula, or any other baby care expert. What’s more, many families find that "pausing" simple things (like daily takeout coffee or food, bi-monthly manicures, etc.), temporarily, helps them easily pay for their sleep consultations — and that the “sacrifice” is more than worth it when it means peaceful naps and rested nights! Learn more about the cost/benefit here.
Do you offer sliding scale, a military discount, or financial assistance?
Here at The Baby Sleep Site®, one of the things we enjoy the most about our service is the feeling we get from knowing we have truly helped families have a better quality of life through better sleep for the entire family. We have been very fortunate to work with so many wonderful families over this past decade and look forward to continuing to do so for many years to come.
We support our military and we thank you for your service! If you are a military family, please reach out to us via e-mail (either before or after your purchase) to learn about our military discounts.
It is also one of our core values to be able to give something back to the community and ensure our support is available to any family in need of it. We understand that it can be financially difficult to purchase one of our eBooks or one of our personalized sleep consultations. With this in mind, we do offer The Baby Sleep Site® Assistance Program which includes options to apply for a reduced fee Express Sleep Plan®, Basic E-mail Sleep Consultation Package, or E-Book. To read more about these different options and to learn how to apply, please visit The Baby Sleep Site® Assistance Program page.
Will Insurance Cover Sleep Consultation Services?
At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!
Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”
With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.
If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.
We look forward to hearing from you and seeing you in our Helpdesk!
Can’t find what you’re looking for or want to learn more? E-mail Us or Call (888) 599-1665
We respond to all messages and phone calls as quickly as possible, between 11am – 8pm ET
Phone + Email Consulting for New Clients
Some parents prefer to have more direct and personalized interactions with our consultants. Our telephone sleep consultations are designed just for those parents. Our phone consultations are also an avenue for parents who just need to talk. Talking on the phone allows for a real-time exchange of ideas and information, resulting in your questions getting answered on the spot.
The Baby Sleep Site provides email follow-up to these phone calls which enables parents to get the personalized, direct contact of a phone call as well as the flexibility of an email consultation.
Our phone packages will also include written instructions to further reinforce the individualized plan you and your sleep consultant designed together on the phone, thereby making your action plan shareable with your spouse and/or caretakers. With a phone consultation, an action plan to help you accomplish your family’s sleeping goals, and a follow-up consultation via e-mail, you can quickly and more effectively discover how to get baby to sleep through the night, so you can too.
1-Hour Telephone + 1 E-Mail Consultation Package
Save $30!
- A full holistic evaluation of your sleep history (and any related factors influencing sleep) by a Senior Sleep Consultant
- Initial 1-Hour phone consultation with your dedicated sleep consultant
- A Personalized Sleep Plan® or Executive Summary (your choice) that includes a Day-by-Day Plan, Schedule, and any specific recommendations for your family
- Includes one (1) follow-up consultation session via e-mail within 6 months of purchase to give you further guidance, support, and ability to troubleshoot (add-ons available — see below)
- This option is great for adaptable children, parents who don’t have a lot of questions, and/or those with just 1 or 2 immediate sleep goals
2-Hour Telephone + 2 E-Mail Consultation Package
Most Popular
Save $50!
- A full holistic evaluation of your sleep history (and any related factors influencing sleep) by a Senior Sleep Consultant
- 2-Hours of phone consultations — Your initial 60-minute phone consultation with your dedicated Senior Sleep Consultant PLUS an additional 1 hour of phone consultations with your consultant, which can be split into multiple, shorter phone calls, all to be used within 6 months from date of purchase (add-ons available — see below)
- A Personalized Sleep Plan® or Executive Summary (your choice) that includes a Day-by-Day Plan, Schedule, and any specific recommendations for your family
- Sleep log analysis, if applicable
- Flexibility in how you get help and support in a way that works for you
- Includes two (2) follow-up consultations sessions via e-mail within 6 months from the date of purchase to give you further guidance, support, and ability to troubleshoot (add-ons available — see below)
- This option is great for families who have several sleep challenges, more persistent children, and/or expect upcoming changes may disrupt sleep
Comprehensive Sleep Consultation and Support Package
Save $130!
- A holistic evaluation of your history by a Baby Sleep Site® trained sleep consultant
- A Personalized Sleep Plan® or Executive Summary (your choice) that includes a Day-by-Day Plan, Schedule, and any specific recommendations for your family
- One-hour (60 minutes) initial telephone consultation
- Sleep log analysis, if applicable
- Thirty (30) minutes of follow-up phone time to be used within 6 months from the date of purchase (can be split into two calls)
- Thirty (30) days of unlimited e-mailing answered within 12-24 hours, including weekends
- Unlimited e-mailing can be paused once per package for illness, travel, etc. and resumed within 30 days
- 30% OFF Add-On Packages or Time Extensions when purchased prior to package expiration
- Your consultation’s end date is adjusted once you complete the initial phone consultation and we send you your plan
- Optionally choose your Senior Sleep Consultant, including the opportunity to work directly with Nicole Johnson, Founder and Lead Sleep Consultant and our other consultants with backgrounds in lactation, nutrition, special needs, and more.
- This option is great for several sleep challenges, spirited children, very detailed parents who may have a lot of questions and/or who prefer to talk on the phone as well as e-mail
The Baby Sleep Site Promise
At The Baby Sleep Site, you can feel confident that you’re not alone in your struggle and during the course of your family’s sleep treatment. We know each family is unique, so we never prescribe a one-size-fits-all approach to helping to solve your family’s sleep issue. Our clients also don’t need to be concerned about our sleep treatments as we only prescribe safe, holistic, affordable and effective sleep solutions.
We guarantee our support. We pledge to give you all of the holistic, personalized help that you need for as long as it takes to meet your sleep goals. We’re just a few clicks away and we look forward to serving your family soon.
Reviews
– Caitlin Oster, Castle Pines, Colorado
Frequently Asked Questions
How do phone packages work?
After you purchase your package, you will receive an e-mail to make your first phone appointment. Phone appointments are typically available within 2-5 business days, depending on demand and sleep consultant schedules and time zones. All phone packages are serviced by senior sleep consultants, including founder and Lead Sleep Consultant, Nicole Johnson. Special arrangements can sometimes be made for Saturdays and/or after-hours. If you are worried we don't service your time zone, don't worry -- we will find a time that works for you and your family!
You will then complete an online questionnaire that will take 10-20 minutes, on average, which your sleep consultant will thoroughly review before your appointment. On the day of your appointment, your sleep consultant will do a complete assessment of your baby’s sleep and development. We will talk about his or her sleep history and current developmental stage. We will discuss developmental milestones, the techniques that have or haven’t worked in the past, and any potential changes in your little one’s life. We will also listen to your concerns and work with you to determine which sleep strategy is the best fit. There are numerous sleep training options out there, from crying methods to no-cry methods and many in-between, and we will figure out the best course of action for you.
After the initial phone consultation, we will then prepare a Personalized Sleep Plan® or executive summary outlining your next steps as we discussed. Once your sleep coaching is underway, you can use your follow-up e-mails and phone minutes to ask further questions as needed. And, your purchased emails and/or phone consultations are available to you for six (6) months after your purchase date, allowing you plenty of time to sleep coach at your desired pace, and allowing you the option to save some of your emails/phone time for future sleep issues that may arise. Many parents choose to save one or two emails for future sleep problems, like a sleep regression, schedule change, or teething, that they know may arise later.
I’m breastfeeding – is the sleep help you offer breastfeeding-friendly?
Absolutely! With babies, the connection between a full belly and sleep is pretty obvious, but sometimes this connection needs extra attention, especially with breastfed babies. All of our sleep consultants provide breastfeeding friendly advice and we also have lactation consultants on our team who can help with more complicated issues such as low supply, over supply, tongue tie, reflux, colic, questions about returning to work, and weaning. We’ll work together to ensure that your breastfeeding goals are met while still achieving the best sleep possible for you and your family.
Will you just tell me to let my baby or toddler cry it out like other sleep trainers or programs?
Absolutely NOT! In fact, I would estimate that 95% or more of our clients do NOT let their child cry it out and if it’s not part of your philosophy as a parent, we won’t recommend it (it won’t work anyway). While we can't promise zero crying (after all, they are young children!), we do understand the importance of limiting crying as much as possible and offer hands-on teaching methods. Even parents who have tried Cry It Out and weren’t able to get it to work often come to us for gentler solutions. If you do want to try cry-it-out (or some variation), we can help you formulate a plan that you can get on board with and, most importantly, stick with! There are many strategies out there and we customize one just for your family and your unique situation.
One thing we hear from families who have worked with other sleep consultants before finding us is that once the other sleep consultant's one-size-fits-all method didn’t work, they were out of ideas. Keep in mind that some sleep consultants go through just days or weeks of training. We have over 10 years of experience with tens of thousands families. We understand that each baby is truly unique and thus utilize many different methods that fit different personality types.
Would you like to learn more about our methodologies and philosophies before you get started? Please set up a free 15-minute evaluation TODAY!
When can I expect a response?
- Quality is very important to us and we know it’s important to you too! Because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). Personalized Sleep Plans® are completed within 2-4 business days, on average, depending on demand. Therefore, we recommend you sign up sooner rather than later and don’t wait until you are “at your wit’s end.” If you are already there, sign up today! If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please click to add this in your shopping cart when purchasing, or if you forget, please log in to your Helpdesk account and click "Purchase Services" to select expedited processing or contact Client Relations once you purchase a package and we'll be happy to help!
- All other emails are answered in order of receipt, within 2 business days, similar to "making an appointment." If you prefer faster response times, please consider an unlimited package (see below).
- E-mail is answered in the order of receipt, but unlimited e-mail clients are given higher priority due to the higher level of service, including some availability on weekends. Unlimited responses are given as promptly as possible, usually within 12-24 hours, depending on the time of day and respective time zones.
Get personalized help for your child's sleep right away - purchase your personalized consulting package today!
How do I get help for a sibling?
Many of our families have sleep challenges across multiple children. You are not alone! We have several options for you to add siblings to your account.
For twins or multiples, unlike buying multiple car seats, high chairs, etc., you just have to pay a one-time Twin fee for each additional child before your Personalized Sleep Plan® is created. This beats buying multiple consultation packages!
For siblings, you can opt to receive an Express Sleep Plan® for one child in addition to the Personalized Sleep Plan® for the other, which is already included in your consultation package. We recommend the Personalized Sleep Plan® for the child with more complex sleep problems.
If you’d like a Personalized Sleep Plan® for a sibling (instead of using the Express Sleep Plan®), rather than purchase a separate package, can receive a Personalized Sleep Plan® for the sibling, too, with just one Sibling Add-On package.
For follow-up consultation e-mails, you may use them for any child if you have added sibling coverage. We will often be able to answer all questions using just one e-mail consultation, but sometimes will need to use one for each child. It depends on the severity of the sleep issues being discussed.
To get help for a sibling, please add a sibling option in the shopping cart when you purchase, or add later, by logging into your Helpdesk account, then click on “Purchase Services” and click the “Siblings” tab in order to choose your sibling package.
Is my purchase secure & guaranteed?
All purchases on The Baby Sleep Site® are secured by 256-bit encryption and your credit card information is NOT stored on our servers, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style.
We understand that there is no unique definition of perfection. As such, we can’t always guarantee “perfect” sleepers, but we can guarantee a professional and supportive service. Rest assured, you have a full 30 days from purchase to decide if our service is a good fit for your family. Of course, this doesn’t mean that a family’s sleep journey will definitely be fully complete in 30 days’ time since that depends heavily on a variety of factors, but it gives you a generous amount of time to decide if our support fits your family’s needs. Our goal is to help your family sleep and we do this by developing a supportive village of experts for you to depend on over the long haul.
Because we must account for overhead and our time, and provide the same level of quality service to all families with whom we work, we do have a few rules regarding refunds. Please be sure to read our complete
for details regarding refunds.Who will be writing my Personalized Sleep Plan®?
Service is a top priority at The Baby Sleep Site® and our primary goal is to provide you with a high-quality Personalized Sleep Plan®, sound advice, quick turnaround, compassion, and support. Unlike other sleep consultants out there who go through just a few weeks of research and training, our sleep consultants go through extensive hands-on training for over 300 hours over a 3-6 month training period using our proprietary training program on The Baby Sleep Site® methodologies, philosophies, and processes.
In addition, each sleep consultant works directly with the whole team (including Nicole Johnson, our founder), so we can continually consider different and unique perspectives as well as tap into the various backgrounds we each bring to the table. In our professional experience and opinion, sleep consultants should not work alone. With that in mind, we have made it a point to round out your “village” with sleep consultants who have varied backgrounds including pediatric nutrition and nursing, diet, psychology, family law, Lactation Consultants, Licensed Social Workers and counselors, as well early intervention and special education for families with children with special needs. You don’t just get one sleep consultant, but a well-rounded team at your disposal. Together, we have decades of experience, and The Baby Sleep Site® has been proudly serving families since 2008!
Once you connect with your sleep consultant, you will most likely always have that sleep consultant, except, of course, for those times when "life happens," then another sleep consultant will step in to serve you. You don't have to worry about not receiving a consistent response to your need. As founder and president of The Baby Sleep Site®, I, Nicole Johnson, am the lead sleep consultant and have full faith in my team. All sleep consultants work directly with me to give you the very best service and attention. I'm always available if ever you'd like another set of eyes on your situation. Simply ask! We are here to serve you!
Do you work with families in my country?
Absolutely! In addition to parents in the United States, we have worked with parents from all over the world including, but not limited to, Canada, United Kingdom, France, China, South Africa, Australia, Thailand, Ireland, and Sweden just to name a few.
What if I Choose the Wrong Package? Or I Need More Help?
If you are worried about buying the ‘wrong’ package, please don't be. If you ever feel you need something different than your purchase, please reach out to us and we’ll be happy to offer an exchange, upgrade, etc. We’re very flexible and here to help in the way that works best for you! If you use up your package, or your services expire, you do NOT need to start over and purchase another 'new client' package, either. We have many special add-on packages designed just for returning clients. We have featured a few add-on options on this page but we have others, too. Sometimes you don’t know what you need until you need it, and please be assured that we’re here to help!
Would you like us to help you select a package based on your specific goals? Please set up a free 15-minute evaluation TODAY!
Do you work on weekends?
Yes! We understand that baby sleep questions aren’t limited to Monday through Friday, so neither is our help and support. But in an effort to maintain the best work-life balance for your consultant, weekend e-mail replies and phone consultations aren’t always within our standard turnaround time, and e-mail sent after 12 p.m. EST Thursday may be answered on the following Monday. Unlimited e-mail clients will receive weekend responses from the sleep consultant working that weekend, who may or may not be your regular sleep consultant. What can we say? We each try to give our own families some time on the weekends. We know you understand!
Will Insurance Cover Sleep Consultation Services?
At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!
Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”
With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.
If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.
We look forward to hearing from you and seeing you in our Helpdesk!
Can’t find what you’re looking for or want to learn more? E-mail Us or Call (888) 599-1665
We respond to all messages and phone calls between 11a – 8pm ET
Returning Client Options for Add-Ons
Children grow up and when they do, there are many changes that take place. Besides physical and developmental changes, there are also behavior and sleep pattern changes. Like many things, we as parents think that we have our child figured out, when suddenly he or she throws us a curveball and they change their routine and likes and dislikes. When this concerns your child’s and family’s sleep quality and routine, it can feel daunting and frustrating thinking one must start all over again from scratch. At The Baby Sleep Site®, we know what you feel as we’ve gone through it ourselves.
However, we believe that it’s not always necessary to start all the way over. If you have previously purchased a Personalized Sleep Plan®, but find that you need more e-mail or phone support, we have several add-on packages available for purchase.
These are great options for families whose babies or toddlers need extra time to adjust to new sleeping habits, or for families who need additional help during nap transitions, sleep regressions, or other sleep speedbumps. These options are offered at a discounted rate and are available only to families who have already used our Personalized Sleep Plan®. We also offer add-on options for families who have used our Express Sleep Plan®. These Express Sleep Plan® add-ons can be viewed here.
Please log in to our helpdesk to view all of your options and get started with a child sleep expert today.
Sleep Speedbump
Save $30!
- Perfect for transitioning sleep such as fewer naps, night-waking, and more
- Also great for solving setbacks due to illness, teething, travel, sleep regressions, schedule changes, etc.
“I Need to Talk”
Save $50!
- Evaluation of your sleep history and current situation
- Thirty (30) minute telephone consultation to follow-up on a prior sleep plan or a new issue
“I Have a New Baby!”
Save $50!
- Evaluation of your new baby’s sleep history and current situation
- Personalized Sleep Plan®
- Includes one (1) follow-up consultation session via e-mail to be used within 6 months from date of purchase (add-ons available — see below)
- Great way to get your new baby started right
2-Weeks Unlimited E-Mailing
Save $50!
- Unlimited e-mailing for two full weeks
- Ability to work quickly and closely together for maximum results
- Great way to work on sleep setbacks in real time
Reviews
-Alma
Express Sleep Plan®
When you purchase your Express Sleep Plan®, you will be prompted to complete a brief, simple online survey about your sleep situation. Once you submit your answers, your plan will be generated instantly and will be available for you to download and print immediately – it’s that simple! Even better, we recommend you consider purchasing the package that comes with personalized help from an expert baby sleep consultant, enabling you to ask questions or receive encouragement!
Express Sleep Plan
Save $30!
- Brief, simple survey to collect your info
- Customized plan available immediately
- Intended for children 4 months of age and older (after adjusting for prematurity), who are born within 4 weeks of their delivery date and are in good overall health.
- Good for parents who feel confident implementing strategies on their own or members who wish to seek counsel during one of our live chats with a sleep consultant
Express Sleep Plan Consultation Package
Recommended
Save $70!
- Brief, simple survey to collect your info
- Customized plan available immediately
- One e-mail consultation with a sleep consultant to be used within 30 days to ask questions or further customize your plan when you choose that option
- Intended for children 4 months of age and older (after adjusting for prematurity), who are born within 4 weeks of their delivery date and are in good overall health.
- Good for more detailed parents who need a plan, but may have a few questions about implementation.
Express Sleep Plan Plus Phone Support
Save $30!
- Brief, simple survey to collect your info
- Customized plan available immediately
- 1-hour telephone consultation with a sleep consultant to be used within six (6) months to ask questions or further customize your plan
- Intended for children 4 months of age and older (after adjusting for prematurity), who are born within 4 weeks of their delivery date and are in good overall health.
- Good for more detailed parents who need a plan, but may have a few questions about implementation and prefer real-time interaction on the phone.
Reviews
– Courtney, United States
– Rebecca, Ontario, Canada
– Jane, PA, United States
– Tara, United States
Frequently Asked Questions
Is an Express Sleep Plan® right for me?
The Express Sleep Plan® is designed for children 4 months of age and older, who are in good overall health. The Express Sleep Plan incorporates over 10 years of our experience with families like yours and is perfect for parents who want a customized sleep plan, but who feel comfortable implementing the plan on their own, without a sleep consultant's help.
If your baby is younger than 4 months, has health issues or developmental delays, or if you feel for any reason that you need support and help from an expert during the sleep coaching process, we recommend you purchase a Personalized Sleep Plan® e-mail or phone package. This will put you in touch with an expert consultant who will craft a personalized plan for your child that takes into account special circumstances and medical concerns (if applicable), and who will provide you with compassionate and encouraging follow-up support.
How does this work?
After purchasing your Express Sleep Plan®, you will receive an email with your Helpdesk login information. After logging in, you will be prompted to take a brief survey. This survey is simple, and it's designed to collect your sleep history information. Your responses will be used to create your plan. Once you've finished the survey, you will press the "Submit" button, and your Express Sleep Plan® will appear instantly, ready for you to download and print! Your plan will always be available to you within your Helpdesk dashboard as well. If you have questions or need encouragement, you can purchase the Express Sleep Plan plus email consultation package right now, or if you'd like to wait, you can purchase one of our special upgrades for Express Sleep Plan families. Then simply login to your Helpdesk account and click on "Sleep History" to get in touch with a sleep consultant. You will provide your sleep consultant with more details about your situation, so she can further customize your plan. Your follow-up help is valid for six (6) months after your purchase date.
When can I expect a response?
Your Express Sleep Plan® is available instantly -- no waiting! Simply complete a questionnaire designed to collect your sleep information, submit your answers, and within moments, your plan will be available to download and print. Should you need to contact a sleep consultant, because we have a limited number of sleep consultants and many families in need, we can only take a limited number of new clients each week (we are only human!). New client assessments are completed within 2-4 business days, on average, depending on demand. If you are in a hurry, we offer expedited processing for a one-time non-refundable fee of $39 USD. Please log in to your Helpdesk account and click "Purchase Services" to pay for expedited processing or contact customer service once you purchase a package and we'll be happy to help!
Is my purchase secure & guaranteed?
All purchases on The Baby Sleep Site® are processed on a secure server, which means you can feel confident your financial information is always 100% safe. Your purchase also comes with a guarantee! We genuinely want to bring about important changes in your home and want you to feel confident moving forward. We also want you to find a program that allows you to get your child to sleep in a way that fits with your parenting style. If you are not satisfied with your Express Sleep Plan®, we will provide you with a full refund within 30 days of your purchase. Purchasing the Express Sleep Plan Consultation Package? Please be sure to read our complete Terms of Use here for details regarding refunds and fees on e-mail consultations. We can’t guarantee a perfect sleeper, but we can guarantee professional and helpful service, and you have very little to lose!
What if I have questions about my Express Sleep Plan®?
No problem - we have you covered! You have the option to buy your Express Sleep Plan® with one e-mail with a sleep consultant below. Or, within the first 60 days after purchasing your Express Sleep Plan®, you can upgrade your purchase and work one-on-one with a consultant; she will tweak your plan as needed and give you expert insights into sleep coaching. Or, you can buy a discounted membership to our VIP Members Area, and chat with a consultant that way. Every question or comment you leave on a page in our VIP Members Area will be addressed by an expert consultant; in addition, you can join in on one of our weekly member chats and ask our team of consultants your most pressing questions.
Will Insurance Cover Sleep Consultation Services?
At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an alternative or medically unnecessary therapy. Please contact your provider to find out what your specific policy covers. The good news is if you have an FSA or HSA, our services are likely reimbursable or covered outright!
Before you purchase our services, contact your FSA/HSA administrator to verify if our services will be covered, if you need pre-approval, or if any special paperwork is necessary. If you are required to have a letter of medical necessity from your pediatrician, give them a call and ask how you can get this. Services may be covered under these categories: “Newborn Care” or “Health Institute Fee.”
With an FSA, you may have to pre-pay for your sleep training program and submit a receipt for reimbursement. So just ask us for a detailed receipt and submit it to your FSA administrator.
If you have an HSA debit card, you can simply use your HSA debit card to pay for sleep consulting services.
We look forward to hearing from you and seeing you in our Helpdesk!
Can’t find what you’re looking for or want to learn more? E-mail Us or Call (888) 599-1665
We respond to all messages and phone calls between 11a – 8pm ET